Accessible UX: CapMetro
This case study focuses on the CapMetro experience with accessibility in mind, in the physical world (CapMetro Bus) and the digital world (CapMetro App).
Project Context
Timeline: Feb - Mar 2022
Responsibilities
UX Researcher
User Research: Competitive Analysis, Heuristic Evaluation, User Interviews
Tools
Figma
Accessible UX: CapMetro
This case study focuses on the CapMetro experience with accessibility in mind, in the physical world (CapMetro Bus) and the digital world (CapMetro App).
Project Context
Timeline: Feb - Mar 2022
Responsibilities
UX Researcher
User Research: Competitive Analysis, Heuristic Evaluation, User Interviews
Tools
Figma
Overview
CapMetro (short for Capital Metropolitan Transportation Authority) is the transport provider at Austin, Texas. This case study will focus on the CapMetro Bus and the CapMetro App (available for Apple, Android).
This report aims to consider the accessibility challenges encountered while traveling using the CapMetro Bus and their accompanying CapMetro App.
Title
CapMetro (short for Capital Metropolitan Transportation Authority) is the transport provider at Austin, Texas. This case study will focus on the CapMetro Bus and the CapMetro App (available for Apple, Android).
This report aims to consider the accessibility challenges encountered while traveling using the CapMetro Bus and their accompanying CapMetro App.
Image Notes
Title
CapMetro (short for Capital Metropolitan Transportation Authority) is the transport provider at Austin, Texas. This case study will focus on the CapMetro Bus and the CapMetro App (available for Apple, Android).
This report aims to consider the accessibility challenges encountered while traveling using the CapMetro Bus and their accompanying CapMetro App.
Image Notes
Problem Statement
The American with Disabilities Act (ADA), Title II relates to public programs, services and activities that are provided by a public entity.
It further states that "both public and private (ground transportation) organizations must meet ADA requirements: A public entity entering into a contract or agreement with a private entity to operate transportation services must ensure that the private entity meets all ADA requirements for the public entity." (ADA & Accessible Ground Transportation). This means that people with disabilities are protected from discrimination in public transportation.
Examples of accessible transportation facilities include:
1. Accessible paths of travel to enter and access the transit system
2. Level boarding and narrowing the gap between train doorways and station platforms
3.Boarding ramps
4. Bus stops and shelters
5. Visual alarms
6. Accessible Signage
Title
The American with Disabilities Act (ADA), Title II relates to public programs, services and activities that are provided by a public entity.
It further states that "both public and private (ground transportation) organizations must meet ADA requirements: A public entity entering into a contract or agreement with a private entity to operate transportation services must ensure that the private entity meets all ADA requirements for the public entity." (ADA & Accessible Ground Transportation). This means that people with disabilities are protected from discrimination in public transportation.
Examples of accessible transportation facilities include:
1. Accessible paths of travel to enter and access the transit system
2. Level boarding and narrowing the gap between train doorways and station platforms
3.Boarding ramps
4. Bus stops and shelters
5. Visual alarms
6. Accessible Signage
Title
The American with Disabilities Act (ADA), Title II relates to public programs, services and activities that are provided by a public entity.
It further states that "both public and private (ground transportation) organizations must meet ADA requirements: A public entity entering into a contract or agreement with a private entity to operate transportation services must ensure that the private entity meets all ADA requirements for the public entity." (ADA & Accessible Ground Transportation). This means that people with disabilities are protected from discrimination in public transportation.
Examples of accessible transportation facilities include:
1. Accessible paths of travel to enter and access the transit system
2. Level boarding and narrowing the gap between train doorways and station platforms
3.Boarding ramps
4. Bus stops and shelters
5. Visual alarms
6. Accessible Signage
Current System
CapMetro has made a lot of progress to becoming more accessible.
Title
CapMetro has made a lot of progress to becoming more accessible.
T2 Cylindric lighter and T3 Domino lighter — Designed by Dieter Rams in 1968 and 1976 for Braun AG
Title
CapMetro has made a lot of progress to becoming more accessible.
T2 Cylindric lighter and T3 Domino lighter — Designed by Dieter Rams in 1968 and 1976 for Braun AG
App: Growth Opportunities
These recommendations can be approached by working with UX Researcher, UX Designer, UI Designer, App Developer and CapMetro.
1. UX Researcher: Interview with persons with disabilities who use CapMetro App. Identify pain points and recommendations.
2. UX Designer: Build on the insights from the research. Work with dev, Wireframe a lo-fi solution, test and iterate (in iterations).
3. UI Designer: Design a UI version that can be included in app. Work with developer.
4. App Developer: Work with UX, UI Designers to develop the features
Title
These recommendations can be approached by working with UX Researcher, UX Designer, UI Designer, App Developer and CapMetro.
1. UX Researcher: Interview with persons with disabilities who use CapMetro App. Identify pain points and recommendations.
2. UX Designer: Build on the insights from the research. Work with dev, Wireframe a lo-fi solution, test and iterate (in iterations).
3. UI Designer: Design a UI version that can be included in app. Work with developer.
4. App Developer: Work with UX, UI Designers to develop the features
Phase 2 alarm clock — Designed by Dietrich Lubs in 1972 for Braun AG
Title
These recommendations can be approached by working with UX Researcher, UX Designer, UI Designer, App Developer and CapMetro.
1. UX Researcher: Interview with persons with disabilities who use CapMetro App. Identify pain points and recommendations.
2. UX Designer: Build on the insights from the research. Work with dev, Wireframe a lo-fi solution, test and iterate (in iterations).
3. UI Designer: Design a UI version that can be included in app. Work with developer.
4. App Developer: Work with UX, UI Designers to develop the features
Phase 2 alarm clock — Designed by Dietrich Lubs in 1972 for Braun AG
Bus: Growth Opportunities
These recommendations can be approached by working with Industrial Designers, Bus Manufacturers, Bus Designers (collaboration).
1. Interview with persons with disabilities who use CapMetro bus - Identify pain points - What can be improved
2. Work on what can be implemented immediately.
3. Work on what can be feasibly done and achieved.
Title
These recommendations can be approached by working with Industrial Designers, Bus Manufacturers, Bus Designers (collaboration).
1. Interview with persons with disabilities who use CapMetro bus - Identify pain points - What can be improved
2. Work on what can be implemented immediately.
3. Work on what can be feasibly done and achieved.
Phase 2 alarm clock — Designed by Dietrich Lubs in 1972 for Braun AG
Title
These recommendations can be approached by working with Industrial Designers, Bus Manufacturers, Bus Designers (collaboration).
1. Interview with persons with disabilities who use CapMetro bus - Identify pain points - What can be improved
2. Work on what can be implemented immediately.
3. Work on what can be feasibly done and achieved.
Phase 2 alarm clock — Designed by Dietrich Lubs in 1972 for Braun AG
A11y & UX Research
As a UX Researcher, I should:
Interview with persons with disabilities who use CapMetro bus - Identify pain points - What can be improved
Work with industrial designers, bus manufacturers and designers to understand the impact of the current design, collaborate on what can be implemented immediately,
Work with CapMetro on what can be feasibly done and achieved. Communicate insights from interviewees and work with UX & UI designers and App Developers to improve CapMetro app accessibility.
Conduct contextual research
Gather insights and conduct analysis to provide solutions.
Title
As a UX Researcher, I should:
Interview with persons with disabilities who use CapMetro bus - Identify pain points - What can be improved
Work with industrial designers, bus manufacturers and designers to understand the impact of the current design, collaborate on what can be implemented immediately,
Work with CapMetro on what can be feasibly done and achieved. Communicate insights from interviewees and work with UX & UI designers and App Developers to improve CapMetro app accessibility.
Conduct contextual research
Gather insights and conduct analysis to provide solutions.
Prototype RZ 57 cabinet — Designed by Dieter Rams in 1957 for Otto Zapf
Title
As a UX Researcher, I should:
Interview with persons with disabilities who use CapMetro bus - Identify pain points - What can be improved
Work with industrial designers, bus manufacturers and designers to understand the impact of the current design, collaborate on what can be implemented immediately,
Work with CapMetro on what can be feasibly done and achieved. Communicate insights from interviewees and work with UX & UI designers and App Developers to improve CapMetro app accessibility.
Conduct contextual research
Gather insights and conduct analysis to provide solutions.
Prototype RZ 57 cabinet — Designed by Dieter Rams in 1957 for Otto Zapf
Summary
“The one argument for accessibility that doesn’t get made nearly often enough is how extraordinarily better it makes some people’s lives. How many opportunities could do we have to dramatically improve people’s lives just by doing our job a little better?” - Steve Krug
Title
“The one argument for accessibility that doesn’t get made nearly often enough is how extraordinarily better it makes some people’s lives. How many opportunities could do we have to dramatically improve people’s lives just by doing our job a little better?” - Steve Krug
SK 5 Phonosuper radiogram — Designed by Dieter Rams and Hans Gugelot in 1958 for Braun AG
Title
“The one argument for accessibility that doesn’t get made nearly often enough is how extraordinarily better it makes some people’s lives. How many opportunities could do we have to dramatically improve people’s lives just by doing our job a little better?” - Steve Krug
SK 5 Phonosuper radiogram — Designed by Dieter Rams and Hans Gugelot in 1958 for Braun AG
Report
The report will follow the logical order by considering travelling from Point A to the destination Point B. The report structure will consider the following steps:
1. Find buses from Point A to Point B (A->B)
2. Travel to right bus stop
3. Board the right bus
4. Request ‘Stop’ to get off
5. Get off at the right bus stop
6. Travel from the bus stop to the destination Point B
The deep dive on the accessibility challenges in CapMetro Bus and the CapMetro App are presented below through a Figma Prototype.
Title
The report will follow the logical order by considering travelling from Point A to the destination Point B. The report structure will consider the following steps:
1. Find buses from Point A to Point B (A->B)
2. Travel to right bus stop
3. Board the right bus
4. Request ‘Stop’ to get off
5. Get off at the right bus stop
6. Travel from the bus stop to the destination Point B
The deep dive on the accessibility challenges in CapMetro Bus and the CapMetro App are presented below through a Figma Prototype.
SK 5 Phonosuper radiogram — Designed by Dieter Rams and Hans Gugelot in 1958 for Braun AG
Title
The report will follow the logical order by considering travelling from Point A to the destination Point B. The report structure will consider the following steps:
1. Find buses from Point A to Point B (A->B)
2. Travel to right bus stop
3. Board the right bus
4. Request ‘Stop’ to get off
5. Get off at the right bus stop
6. Travel from the bus stop to the destination Point B
The deep dive on the accessibility challenges in CapMetro Bus and the CapMetro App are presented below through a Figma Prototype.
SK 5 Phonosuper radiogram — Designed by Dieter Rams and Hans Gugelot in 1958 for Braun AG
Title
The report will follow the logical order by considering travelling from Point A to the destination Point B. The report structure will consider the following steps:
1. Find buses from Point A to Point B (A->B)
2. Travel to right bus stop
3. Board the right bus
4. Request ‘Stop’ to get off
5. Get off at the right bus stop
6. Travel from the bus stop to the destination Point B
The deep dive on the accessibility challenges in CapMetro Bus and the CapMetro App are presented below through a Figma Prototype.
SK 5 Phonosuper radiogram — Designed by Dieter Rams and Hans Gugelot in 1958 for Braun AG
Title
The report will follow the logical order by considering travelling from Point A to the destination Point B. The report structure will consider the following steps:
1. Find buses from Point A to Point B (A->B)
2. Travel to right bus stop
3. Board the right bus
4. Request ‘Stop’ to get off
5. Get off at the right bus stop
6. Travel from the bus stop to the destination Point B
The deep dive on the accessibility challenges in CapMetro Bus and the CapMetro App are presented below through a Figma Prototype.
SK 5 Phonosuper radiogram — Designed by Dieter Rams and Hans Gugelot in 1958 for Braun AG